Returns, Refunds & Complaints Policy for Flowers Barnes
Our Commitment to Fresh Flowers in Barnes
At Flowers Barnes, we pride ourselves on delivering beautifully arranged, fresh flowers to the Barnes community. Every bouquet is crafted with care to meet our high standards of quality and freshness. As your trusted local florist, serving households and businesses in Barnes, your satisfaction is our top priority. Please review our Returns, Refunds & Complaints policy to understand your rights and our commitments regarding your floral purchases.
Fresh Flower Guarantee
We stand by our fresh flowers guarantee: upon delivery, every arrangement you receive will be vibrant, fragrant, and full of life. In our commitment to excellence, Flowers Barnes ensures that all flowers are sourced directly from the finest growers and handled with care throughout the process. We promise that your flowers will remain fresh for a minimum window of 5 days from the date of delivery, provided they are cared for according to the included instructions.
Damaged-on-Arrival Policy
Should your flowers arrive damaged or below our usual high standards, we want to put things right immediately. If you notice wilting, breakage, or any issue with your flowers at the time of delivery or within 24 hours, please notify us as soon as possible. To help us resolve your concern quickly, please provide photographic evidence of the damage and a description of the issue. This helps us ensure our quality standards are always met for the Barnes community.
Refund and Replacement Options
Your satisfaction is essential to us. If your order arrives damaged or does not meet our freshness guarantee, you are entitled to a choice of the following options:
- Replacement: We will deliver a fresh bouquet as soon as possible, free of charge, to the original delivery address in Barnes or the surrounding area.
- Full Refund: If preferred, we can issue a prompt refund using your original payment method once we have validated your claim with necessary evidence.
To initiate a refund or replacement, simply contact us with your order details and concerns. We aim to resolve every issue efficiently so you can enjoy peace of mind when ordering from Flowers Barnes.
Complaints Process
We strive to provide every Barnes customer with exceptional service. However, if you feel that your experience did not meet your expectations, our complaints process is clear, fair, and easy to follow:
- Contact Us: Get in touch with our team as soon as possible with your concerns and order information.
- Review and Response: We will review your complaint thoroughly and aim to respond within two working days.
- Resolution: Depending on the nature of the issue, we will offer a suitable resolution such as a replacement bouquet, refund, or store credit.
All complaints are handled with care, attention, and in strict confidence. Your feedback helps us to continually improve our service to Barnes households and businesses.
Trusted Local Florist in Barnes
Flowers Barnes is dedicated to supporting the Barnes area with premium fresh flowers and outstanding service. We deeply value our loyal customers and pride ourselves on being the local florist of choice. If you have questions about our policy or your recent order, our friendly team is always available to assist you. Thank you for choosing Flowers Barnes for your floral needs.
