Welcome to Flowers Barnes. These Terms & Conditions (“Terms”) govern the use of our online flower delivery service (“Service”) offered via our website to customers in Barnes and surrounding areas. Please read these Terms carefully as they outline your rights and obligations when ordering flowers or related products from us. By placing an order through our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our Service.
Flowers Barnes provides an online platform for the purchase and delivery of fresh flowers and related gifts to residential and business addresses in Barnes and neighbouring regions. To use our Service, customers must be at least 18 years old and legally capable of entering into binding contracts.
These Terms apply to all orders placed for delivery to Barnes and the surrounding areas. If you are unsure whether your address falls within our delivery zone, please refer to the guidance on our website before placing your order.
You can place an order for flowers and gifts directly via our website. The order process is as follows:
We reserve the right to reject or cancel any order at our sole discretion. If payment has been taken for a rejected order, a full refund will be issued promptly.
Our flowers and gifts are subject to availability. As flowers are seasonal and subject to market conditions, some items may occasionally be substituted with similar alternatives of equal or greater value and quality. We will make reasonable efforts to inform you if significant substitutions are necessary.
Photos on our website are indicative of the product style; variations in colour, size, or appearance may occur, especially with natural products. We endeavour to fulfil your specific requests but cannot guarantee exact replicas.
All prices displayed on our website are in Pounds Sterling (£), inclusive of VAT where applicable. The price paid by the customer is the price displayed at the time of checkout, unless obvious clerical errors occur.
We accept several forms of electronic payment, including credit and debit cards. Full payment is required at the point of order; we do not accept cash on delivery or deferred payments. Payment processing is handled securely through our authorised payment partners. By submitting your payment information, you confirm that you are authorised to use the selected payment method.
We understand that circumstances may change. Customers wishing to amend or cancel an order should contact us as soon as possible. Amendments or cancellations can only be made before the order has been prepared for dispatch or delivery. Please note:
Should a cancellation be possible, a refund will be issued to your original payment method. Once an order has entered the preparation stage or has been dispatched, we are unable to process amendments or offer refunds.
For perishable goods such as flowers, the statutory right to cancel under distance selling regulations does not apply, as these items are liable to deteriorate quickly.
We strive to deliver your order on your preferred date; however, delivery times are not guaranteed. Delivery will be made to the address provided during the order process. It is your responsibility to ensure that all address details are accurate and complete. In the event of recipient absence, our couriers may attempt to deliver to a neighbour or leave in a safe location, where appropriate. Where neither is possible, a calling card will be left with collection or redelivery instructions.
We accept no liability for failed deliveries due to inaccurate or incomplete delivery details provided by the customer. Orders returned to us due to delivery failure may incur additional redelivery charges or may be disposed of without refund due to the perishable nature of the goods.
Ownership of the goods transfers to you upon delivery to the specified address. Risk passes at the point of delivery; please inspect your order promptly upon receipt. Any issues, such as damage or missing items, should be reported to us within 24 hours of delivery, accompanied by photographic evidence where possible.
Flowers Barnes takes great pride in the quality and freshness of our products. If you are not satisfied with your order, please notify us within 24 hours of receipt, providing full details and supporting evidence. Where appropriate, we may offer a replacement or a partial/full refund at our discretion.
Our freshness guarantee typically covers reasonable lifespan of the flowers, provided that care instructions are followed. We reserve the right to refuse compensation if the product was mistreated or not cared for in accordance with the guidelines provided.
We do not exclude or limit liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any liability which cannot be excluded or limited under applicable law. To the fullest extent permitted by law:
All content, images, designs, and graphics on our website are the intellectual property of Flowers Barnes or its licensors. No part of this content may be copied, reproduced, or used for commercial purposes without our prior written consent.
Your privacy is important to us. Personal information provided through our website is processed in accordance with our Privacy Policy, which explains how we collect, store, and use your data. By using our Service, you consent to such processing.
From time to time, we may offer promotional discounts or vouchers. Such offers are valid only for orders placed within the specified period and may not be combined with other promotions. We reserve the right to withdraw or amend promotional offers at any time without notice.
We may update these Terms periodically to reflect changes in our business, legal or regulatory requirements. The latest version will be published on our website. Continued use of our Service constitutes acceptance of the updated Terms. It is your responsibility to review the Terms regularly.
These Terms & Conditions, and any contract formed under them, shall be governed by and construed in accordance with the laws of England and Wales. You and Flowers Barnes agree to submit any dispute arising under or connected to these Terms to the exclusive jurisdiction of the courts of England and Wales.
These Terms constitute the entire agreement between you and Flowers Barnes regarding the provision of our online flower delivery service. If any part of these Terms is found to be unenforceable, the remaining sections will continue in full force and effect.
For queries about these Terms & Conditions, or for assistance with your order, please contact our customer support team via the contact form on our website. We aim to respond to all queries as quickly as possible.
These Terms & Conditions apply to customers in Barnes and the surrounding areas using Flowers Barnes’ online delivery service. Thank you for choosing us for your floral needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 149 Church Rd Barnes, London, SW13 9HS.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barnes, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barnes.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
